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Delivery
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When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. My order should be here by now, but I still don't have it.

What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at orders@mintedfresh.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

 How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at orders@mintedfresh.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at orders@mintedfresh.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns
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What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please return the order to the closest facility to you:
 

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Dallas facility: 
    217 Wrangler Drive, Coppell, Texas, 75019
     

  • Packages sent out from our facility in Canada are returned to: 
    Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada
     

  • Packages sent out from our Latvian facilities are automatically returned to:
    Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
     

  • Packages sent out from our Spanish facility are automatically returned to:
    Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
     

  • Packages sent out from our UK facility are automatically returned to:
    Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
     

  • Packages fulfilled by our partner facilities in Australia are returned to: 
    40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 
    338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 
    6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases)
     

  • Packages fulfilled by our partner facility in Japan are returned to: 
    Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan
     

  • Packages fulfilled by our partner facility in Brazil are returned to: 
    Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil

 
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at orders@mintedfresh.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, please order 1 to 2 sizes larger than you normally do. We truly intend our clothing to be loose and comfortable. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at orders@mintedfresh.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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